Q: What delivery options are available?
A: For domestic orders in Singapore, Granzilla employees will deliver your orders at a flat delivery charge of S$10 unless otherwise stated. Alternatively, you may choose to self collect the order from our office at Aljunied Road on Monday – Friday between 9am – 6pm. For overseas orders, products will be shipped via FEDEX International Economy Shipment.
Q: When will purchased items be delivered?
A: We will deliver your orders within THREE to FIVE business days. In the event of any unforeseen circumstances, we will contact you by email if we are unable to meet the delivery schedule.
Q: Is there any delivery charge?
A: A flat rate of S$10 is chargeable for domestic orders. You can enjoy FREE SHIPPING for orders above S$200 unless otherwise stated. Overseas shipping charges depend on the destination country and product weight/dimensions.
Q: Do I have to pay any taxes?
A: All products sold on our site are subject to the prevailing 7% Goods & Services Tax (GST) for customers with a Singapore billing address. Customers shall bear any import taxes and duties that may be applicable to their purchased items and destination country.
A: How do I track my order?
Both local and overseas customers will receive an email from Granzilla when your orders are dispatched. You may enquire the shipping status by calling our customer service or contact us via the Contact form. For overseas shipment, we will update your FEDEX tracking number once the product is shipped. You can then check your email or log in to your account for the information.
Q: Do you ship overseas?
A: Yes, we ship our products to countries supported by FEDEX delivery, except for MyPurmist Steam Inhaler and its accessories, which will only be shipped to Singapore, Malaysia and Indonesia. If you were to order MyPurmist Steam Inhaler and its accessories from outside of those countries stated, we will refund back the money.
RETURN & EXCHANGE POLICY
Q: What if I receive an incorrect or incomplete product(s)?
A: We make every effort to check our orders to ensure that they are correct and in good condition before shipping. However, if you should encounter issues such as a defective or missing item, please contact us via the Contact form or call our customer service within SEVEN days of receipt. We will review your case and advise you accordingly. Upon approval, you shall bear any costs incurred in returning the product to us. Refunds shall be credited to the account that you used to make the payment.
Q: How do I exchange an item?
A: Items sold online are not exchangeable.